Karim Said

Member

Tier 2 Technician

Karim is an experienced IT and computer technician with a wealth of knowledge in troubleshooting and technical support. With over 5 years of experience in the industry, he has a proven track record in resolving complex technical issues promptly and efficiently.

Karim's technical expertise spans across various areas such as networking, operating systems, computer programming and application software. He has a sound knowledge of virtualization and cloud computing technologies, enabling him to offer advanced solutions for clients' IT infrastructure.

In his current role as a Tier 2 Technician, Karim is responsible for providing advanced technical support to clients, including hardware and software troubleshooting, remote support, and system administration. He is also involved in the installation and configuration of new hardware and software systems, ensuring they are aligned with clients' business requirements.

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Biography

Making technology simple for businesses

Karim has both a college and a bachelor' degree in Computer Science and Programming, making him the complete IT technician, efficient and knowledgeable in various spheres of the technical side of the business. He takes pride in staying up-to-date with the latest industry trends and technologies, and is always willing to go the extra mile to ensure that clients' IT issues are resolved swiftly and efficiently.

Throughout his career, Karim has worked in different environment, from a college and its education-focused vision, to our company and its desire to help any and all entreprise to grow and evolve through innovative, data-driven solutions. Wether it is by doing IT Management, Computer Programming or Software Engineering, Karim's approach to problem-solving is methodical and precise, ensuring that every issue is resolved satisfactorily. He is also an excellent communicator who can effectively explain complex technical concepts to non-technical stakeholders.

Personal Info

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Main Skills

IT Management
Zendesk Engineering & Support
Microsoft Intune
Computer and Software Programming
Social Media (Paid & Organic
Cloud Computing Technologies

Values

Simplify everything
Learn and be curious
Be creative, innovate
Good design
Share knowledge, ideas and skills

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Experience & Education

Education

Université de Montréal - Bachelor's Degree in Computer Science

3D Modelling, PHP

CÉGEP de Saint-Jérôme - Computer Science

PHP

Professional Experience

Tier 2 Technician - Upsystems

2022-Present

Computer Technical Specialist - CÉGEP de Saint-Jérôme

2020-2022

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