The concept of a telecom broker is a concept that very few business owners are aware exist. Yet, they can help your business save time and money. Telecom brokers are agents that are not tied to one carrier. They can offer services from a wide selection of providers. In this blog post we’ll go over 9 very important reasons why you should start working with a telecom broker today.
The truth, the whole truth and nothing but the truth
No carrier is perfect. Some have more coverage but have some billing problems. Some have better customer support but are a little more expensive. When going through an independent consultant, you get the truth not a sales pitch. We get paid no matter which carrier you go to.
Single point of contact
When renewing your telecom services, it’s always best to get bids from multiple carriers and negotiate. Most of the time sales rep have discretionary credits that they can add on top to close a deal. But this process of getting bids, identifying the best provider based on your needs and then negotiating can take multiple meetings and the appointments you might need to take could easily surpass a dozen or more. This whole process gets simplified to one or two meetings when using an experienced independent consultant.
We invest in your long-term success
Due to the way carriers set their compensation plans and their business structure, representatives usually don’t have much of an incentive to speak with you again once the contract is signed. On the other hand. Independent brokers and consultant are paid by commission from a small percentage of the monthly telecom bill. This means we have all the incentive in the world to give you the best services possible.
Furthermore, UpSystems as a full-service technology consulting company. Telecom brokerage could be just one service of your complete service plan with us. This puts us in a unique position of being rewarded the happier you get with our service.
No favorites
Whether you choose to go with carrier A or carrier B doesn’t affect us. This frees us to conceive solutions purely based on your needs and refer you to the carriers that works best for you and your business.
We know all the promotions and extra incentive
Just like the secret menu at McDonald’s, some telecom providers keep some of their promotions and incentive under wrap or “below the line” as they call them. These are normally there in case of last resort for sales rep to be able to close a sale. With an independent broker, there is no fussing about. You get the best promotions and incentive from the start.
No sales rep here
UpSystems has no sales representatives, and it will stay that way. All our consultants are fully trained on a wide variety of products, services, and technologies. We also don’t have any clients or customers; we have partners with whom we work. This is an important philosophy for us. We are an extension of your business, and we focus on bringing you closer to your goals.
Direct access to vendors and carriers
If you had an issue in the past with your carrier and tried to reach out to the representative that sold it to you, you probably heard these phrases:
“Please call customer care line for this”.
“All of our representatives are currently assisting other customers. Your call is important to us, please hold the line for the next available representative”
right before being put on hold for 30 mins or more with one of the most annoying music possible. An experienced consultant has good relationships inside carriers and can often get a better resolution faster.
We understand your business
An experienced independent broker will understand not only the carriers’ services and how they interact between themselves but also how they can affect other aspect of your business. Your broker should understand every facet of your business and should be able to determine which technology or service to use and how changing the way you use those technologies and services could improve productivity and reduce cost overall not just on the bill.
In contrast, a representative from a carrier might not take or be able to take the time to fully understand your business and might focus on their solution not how it will interact with the rest of the business.
Simplified transfer
Independent broker and consultant can often come to you and be on-site when you’re doing a porting or switching phones. You might want to have an MDM (Mobile Device Management App) installed on your new phones before giving them to your team. Or you might want to have a person on-site ready to help if problems arises. An Independent consultant is the perfect person for this. Making the transfer process seamless.
Need help understanding your bill?
An independent consultant as seen more telecom bills than you ever will. We can help you understand your bill without having to speak with one customer care representative.
But we can also uncover hidden charges that shouldn’t be there. I’ve personally worked with a company recently that was paying monthly for a 2-year extended warranty more than 2 years after the phone’s purchase. Or another that had been paying for a mobile internet stick that they never used. These little costs can quickly add up to hundreds of dollars every month.
Why not? It’s free!
A Telecom broker is paid by the carrier. This means that you can be confident that the solutions that is provided to you has no bias towards any company. It’s an all-around win situation. The carrier gets a new customer, and you get a solution tailored to your business needs.
UpSystems is a full service I.T. consulting company which offers telecom brokerage services among many other services. Our mission is to help companies untangle the complex issues that always emerge during their digital evolution journey. Reach out today! The first consultation is always free.
