Job Description:
Get ongoing training, mentoring, and opportunities for advancement within the company.
Responsibilities:
- Responding to client requests for technical support via email, phone or live chat
- Troubleshooting and resolving technical issues related to our software applications
- Diagnosing hardware problems and coordinating with appropriate teams for fixing them
- Educating customers on technical topics and guiding them through complex processes
- Collaborating with internal teams to assess and improve product functionality
- Documenting customer interactions and providing appropriate feedback to concerned teams.
Preferred Qualifications:
- Advanced degrees in computer science, engineering, or related fields
- Certified in various technologies such as AWS, Microsoft Azure, Google Cloud, Oracle, and others
- Experienced in programming languages such as Java, Python, Ruby, C++, and SQL
- Knowledgeable in agile methodologies and project management
- Experienced in creating and implementing complex solutions for clients in various industries
- Skilled in data analysis and visualization tools such as Tableau, Power BI, and SAS
- Knowledgeable in machine learning and artificial intelligence, with a focus on natural language processing and computer vision
- Experienced in developing and maintaining large-scale systems and databases
- Proficient in networking and cybersecurity protocols and best practices
